Once an appointment is booked, Insurance Checker shares patient eligibility with the doctor’s office. In addition, 16% of insured Americans making an appointment with a new doctor did so not knowing if their insurance would cover the visit.Ĭonfirming patient eligibility in advance of booking an appointment also benefits physicians, as doctors’ office administrators typically contact a new patient ahead of an appointment to ensure the patient’s insurance information is valid. Of the patient’s surveyed by Kelton, 20% booking an appointment with a new doctor were turned away because the doctor didn’t accept their insurance, the survey says. Confirming benefits eligibility prior to booking a doctor’s appointment ensures patients will be covered for a doctor’s visit. Insurance Checker can also verify patient eligibility, and, if the information is available, estimate the patient’s co-pay. “With more consumers having high deductible plans, staying in network when booking a doctor’s appointment is important to patients,” says Ruth Sylvia, senior product manager for Zocdoc. Insurance Checker uses artificial intelligence to learn how to match information from an image of a patient’s insurance card with information about his health plan, Zocdoc says. Combining information from the card with information from the eligibility check and information doctors provide, Insurance Checker can identify in-network physicians for the patient.
Insurance Checker scans the photo to gather information on the card such as name of the insurance carrier, plan type and member identification number. To get information about their health plan, consumers open the Zocdoc app, select Insurance Checker and snap a photo of their health insurance card using their smartphone. Such information is important to consumers when making decisions about their care, as 22% of insured Americans would skip going to the doctor if they were unable to book an appointment with an in-network doctor, and 17% would go to the emergency room for treatment instead, says the Kelton Global survey, which was sponsored by Zocdoc. Steppingstones to B2B ecommerce excellenceĪutomating Shipping Workflows for Next Generation Multi-Vendor Marketplaces B2B Weekly Infographic: Businesses are Hiringīack-End Integration for Customer Experienceī2B Distributors Continue to Grow EcommerceĮnvisionB2B | June 2023 | Chicago | #1 B2B Ecommerce Conference
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